Refund Policy & Payment Resolution.

1. Scope and Applicable Terms

This policy may apply to eligible payments for consulting, software development, technical services, training, digital products, subscriptions, and other paid offerings where available. Eligibility depends on the purchased service, what has been delivered or used, the terms disclosed before payment, and applicable law.

If a quotation, checkout page, or written agreement sets out a specific cancellation or refund arrangement, that arrangement applies to the extent it is consistent with mandatory legal requirements. This policy does not remove statutory consumer rights or remedies.

Payments made directly to an independent third-party provider are subject to the provider's own applicable terms. Contact that provider for purchases it controls.

2. When a Refund May Be Considered

Depending on the service agreement and applicable law, a refund or other appropriate remedy may be considered in circumstances such as:

• A payment was collected more than once for the same order and the duplicate charge is verified.
• A payment was completed but the corresponding purchase or service was not confirmed or supplied.
• A service was not delivered, was materially deficient, or materially differed from the agreed description or requirements.
• A cancellation request is permitted under the applicable quotation, subscription terms, checkout disclosure, or written agreement.
• A refund or other remedy is required under applicable consumer-protection, payment-system, or other law.

A request is reviewed against the actual transaction and relevant agreement. These examples do not guarantee a refund in every case, nor do they restrict any remedy required by law.

3. Project and Professional Services

Before work begins, a customer may request cancellation. Any refund will be assessed under the agreed cancellation terms, the status of the engagement, and applicable law. Contact us promptly if you need to cancel an order.

Where work has already started, the review may consider completed milestones, work actually performed, deliverables supplied, and costs or third-party commitments that were disclosed and agreed before payment. Any deductions must be supported by the applicable agreement and permitted by law.

Deposits, milestone payments, advance payments, and fees for completed work are not automatically treated alike. Their refund eligibility depends on the agreed terms and the circumstances of the request. No term in this section removes a non-excludable right to a refund or other remedy.

If a project is delayed or cannot proceed because of a dependency, access restriction, or client-side issue, the parties should refer to the statement of work and discuss the available options in writing.

4. Digital Products, Access, and Subscriptions

For digital products, training, downloads, subscription access, or other digitally delivered offerings, eligibility depends on the terms disclosed before purchase, whether access or delivery has begun, the nature of the service, and applicable law.

Where a subscription is offered, cancellation of future renewal and a refund for a previous billing period are separate matters. The relevant subscription terms should describe the renewal period, cancellation method, and any refund conditions. A cancellation will be handled according to those terms and applicable law.

A general change of mind after a service has been delivered or access has been used does not automatically establish refund eligibility. This does not prevent a refund or other remedy where the order terms or applicable law provide one.

5. Failed, Pending, and Duplicate Payments

If your account has been debited but the website does not confirm the order, first check the transaction status with your bank or payment application. A transaction may remain pending while the payment provider, bank, or payment network reconciles its status.

Avoid making repeated payments for the same order until you have checked its status or received guidance. Contact [email protected] if a completed debit is not reflected in the order or if a duplicate payment appears to have settled.

Eligible failed digital-payment transactions may be subject to applicable bank, payment-network, and Reserve Bank of India reversal and compensation requirements. These payment-system reversals are distinct from a discretionary merchant refund for a completed purchase.

Refer to the RBI framework for failed transactions for information about the applicable framework. The timeline depends on the transaction type and the relevant payment-system rules.

6. Third-Party Charges and Taxes

Some services may depend on independent hosting providers, domain registrars, software licences, payment processors, cloud platforms, or other third-party services. Their cancellation and refund conditions may differ from those for Imperial CyberX's own fees.

A third-party charge will not be treated as automatically non-refundable merely because it is a third-party fee. Any proposed deduction must be relevant to the order, appropriately disclosed or agreed where required, and permitted by applicable law. Refunds for a charge collected directly by a third party must generally be requested from that provider.

Where taxes were collected, any refund and corresponding invoice or tax adjustment will be handled in accordance with applicable requirements. A customer should retain the relevant invoice and transaction confirmation.

7. How to Request a Refund

Email [email protected] with the subject line Refund Request — Order Reference.

Include the information needed to locate the transaction:

• Your name and the email address used for the purchase.
• The order, quotation, or invoice reference, if available.
• The transaction date, amount, and payment reference.
• The product or service involved and the reason for the request.
• Relevant evidence, such as an order confirmation or payment-status screenshot, with unnecessary personal information redacted.

Never send a card PIN, UPI PIN, one-time password, account password, or complete payment-card credentials by email. We may request proportionate additional information to verify the transaction and prevent an unauthorised refund.

8. Review and Processing

We will review the payment record, order status, applicable purchase terms, work or access supplied, and the information submitted with the request. We may contact you for clarification where necessary.

Approved refunds will be initiated within the period required by applicable law and binding payment-system rules, or within the applicable disclosed contractual period where consistent with law. If a request requires additional verification, we will communicate the status as appropriate.

Where supported, a refund will ordinarily be sent to the original payment method. The date on which the credit appears in your account may depend on the payment provider, issuing bank, card network, UPI participant, or other intermediary. We cannot guarantee the time an external provider takes to post a completed refund.

A confirmation of refund initiation is not necessarily confirmation that your bank has already credited the funds. Retain the transaction and refund references until the matter is resolved.

9. Review Outcomes and Consumer Rights

We will communicate the outcome of a refund request using the contact information provided. Where a request is not approved, you may ask for clarification or provide relevant additional information for review.

Nothing in this policy excludes or limits a consumer's rights or remedies under applicable law. Where Indian consumer-protection law, payment-system requirements, or another binding rule mandates a refund, reversal, compensation, acknowledgement, or other remedy, the applicable legal requirement takes precedence over inconsistent wording in this policy.

If you believe a payment issue remains unresolved, contact our support address with the earlier correspondence and transaction reference. You may also use the relevant payment provider's or bank's complaint process and any competent statutory forum available under applicable law.